Get support

Knowing how and where to request GX support can improve response times.

GX Cloud support

Use one of the following methods to request support:

• Send an email to support@greatexpectations.io.
• Create a new topic on the GX Cloud Discourse forum.
• Post a message in the GX Cloud Slack community channel.

GX OSS support

Use one of the following methods to request support:

• Post a message in the GX Slack community channel.
• Open an issue in the GX GitHub repository when you encounter a bug.

How to effectively get support

The following are some recommendations for resolving issues on your own. Resolving issues on your own builds your knowledge and allows you to share that knowledge with the community.

Search the GX documentation

Search the docs you're using currently for an answer to your issue or question.

If you're new to GX Cloud, review About GX Cloud.

If you're new to GX OSS, try the Quickstart or one of the specific getting started guides such as Get started with Great Expectations and Databricks or Get started with Great Expectations and SQL.

Include all the relevant information

Clearly explain the issue you're experiencing, or the problem you're trying to solve. When asking questions, you should provide the following:

• The complete error log or logs.

• The relevant code you're trying to run.

• The version of GX OSS you're using.

• A detailed explanation of what you're trying to resolve including what attempts you've made on your own to date.